SAS legacy management structure and placement is not doing it any favours
The national head offices structure of SAS has overstayed its usefullnes. SAS norwegian national hq came short again in implementing its rules and stopping another negative article about it's service.being pitifull. Followed by a rash of excuses from after the fact on how this was not how managment had thought it should work or that the meomos to that effet had not been followed. Pathetic. No wonder since the management is housed near an airport that was closed more than 20 years ago. SAS management in Norway is simply placed to far from where its planes are and where its passengers are having daily problems. The managements instructions is either not reaching its staff or they feel free to ignore them since there is not high enough brass visible often enough and/or at the right times. This time it was a family that was unseremoniously and without explanation denied boarding due to overbooking on a plane they saw their luggage being loaded on to. And then underage children where sc...