How can airlines slide the ExMax into their schedules

Soon the Boeing 737 ExMax will be approved for transporting passengers also in Europe, the plane will have got the necessary updates and the airlines will trained their crew. Then comes the question on how to get it back in the air without upsetting to many customers. 

Airlines like Ryanair that have high frequency routes like Dublin-London or Norwegian's Oslo-Trondheim can put 1 into a roster of 3-4 aircrafts on the routes and offer anyone nervous to change to a later departure free of charge. Potentially put off by a long queue and without knowing exactly when that departure is some will change their mind. Others will after changing not think its worth the hassle the next time, or the next after that. To minimise agro this should be offered by a single customer service agent at every Max departure so the customer see its available there and then and don't have to return to sample departure hall and do security again.

The added bonus is that when people change flight by personal choice the airline is off the hook for any late departure/arrival compensation or keeping them fed and watered.

Another use is as spare planes in case of schedule problems. People are less likely to stick their nose up when they see a replacement plane beeing readied instead of the broken down one on the ramp, even if it is an ExMax. Again with the added positive that any refusers can't demand free overnighting even if it is the last departure of the day.

After some months of no further mishaps a large portion of your customers will already have flown on the plane and lesss attention need to be applied to the issue of differenting the planes in the schedule.


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